Responsible Gaming

60win Responsible Gaming – Play Safe, Stay in Control

At 60win, the fun of playing should never come at a high cost. We provide a range of self-control tools, responsible gambling guides and support to ensure every gaming session stays within your control.

18+ Only
Play Time Limit
24/7 Support

What Is Responsible Gaming?

Responsible gaming means you choose to play as a form of entertainment — not as a way to make money or escape everyday problems. It's about self-control, setting clear boundaries, and staying aware of how gaming affects your life.

60win believes that the best gaming experience is one played with full awareness. Our platform is designed not just to offer exciting games, but also to ensure every member plays within a healthy and safe boundary.

Gambling is not inherently harmful when done responsibly. Problems arise when someone begins to lose control — when money set aside for basic needs is used for gambling, or when a person continues playing despite heavy losses. This is where responsible gambling plays a crucial role.

At 60win, we don't just offer high-quality games — we also invest in member protection infrastructure, including deposit control tools, session time limits, self-exclusion options and access to professional support resources. This commitment goes beyond legal compliance; it reflects the core values of 60win as a platform that is accountable to its community of users in Malaysia.

Important Notice: Gambling is for entertainment only. Never use money you cannot afford to lose. If you feel that gambling is starting to affect your daily life, seek help immediately.

Minimum Age Requirement: The 60win platform is exclusively for individuals aged 18 and above. Registration by minors is strictly prohibited and any such accounts will be closed immediately.

Support Available 24/7: The 60win support team is available anytime via in-platform live chat. Don't hesitate to reach out to us.

Tools Self-Control We Provide

60win provides a range of practical tools you can use directly within your account to keep your gaming experience safe and in control.

Daily / Weekly Deposit Limit

Set a maximum deposit limit for a daily, weekly, or monthly period directly from your account settings. Once the limit is set, our system will block any deposit that exceeds the amount you specified — giving you full control over your gaming spending.

Session Play Time Limit

Set how long you want to play in a single session. When the time is up, the system will automatically notify you and log you out of your account. This feature is especially useful for keeping track of time while playing.

Temporary Break (Time-Out)

If you feel you need a break, use the Time-Out option to suspend access to your account for 24 hours, 7 days or 30 days. During this period, you will not be able to log in or make any transactions.

Self-Exclusion

The self-exclusion option lets you permanently block access to your 60win account, or for an extended period (minimum 6 months). Any balance in your account will be returned to you once the process is confirmed.

Daily Loss Limit

Set the maximum loss limit you are willing to absorb in a single day. When the loss limit is reached, the system will prevent you from continuing to play that day — helping you avoid even greater losses.

Real-Time Alerts

Enable pop-up reminders that appear periodically during your gaming session to notify you how long you have been playing and how much you have wagered. These small reminders can make a big difference.

How to Activate Control Tools

Activating self-control tools on 60win is simple and can be done on your own without contacting customer support. Follow these steps:

1

Login to Your Account

Access your 60win account via the mobile app or official website. Make sure you use the correct login credentials.

2

Go to Account Settings

Click on your profile icon in the top right corner, then select "Account Settings" or "Game Controls" from the menu that appears.

3

Select the Self-Control Tool You Want

Choose from the list of available self-control tools — deposit limit, loss limit, session time limit, time-out, or full self-exclusion.

4

Confirm Settings

Enter the limit or duration you want, then confirm the change. Limits that have been set take effect immediately and cannot be increased within 24 hours.

Limits can be reduced immediately, but increasing the limit requires a 24-hour waiting period as an additional safeguard.

Tips Play Safe

Set a Budget Before Playing

Decide how much money you are willing to spend before starting a session. Think of it as the cost of entertainment — just like buying a movie ticket or dining out. Do not use money set aside for daily necessities.

Don't Chase Your Losses

One of the biggest traps in gambling is "chasing losses" — continuing to play in hopes of recovering money already lost. This rarely works and often leads to even greater losses.

Take Regular Breaks

Playing for too long can affect your focus and judgment. Take a break every 45–60 minutes, drink some water, go for a short walk, and return with a fresh mind before continuing.

Don't Play When You're Stressed

Gambling is not a way to cope with stress, sadness or financial problems. Playing in an emotionally unstable state can lead to poor decisions and unnecessary losses.

Recognise the Signs Problem Gambling

Early identification is key. Here are the warning signs to watch for in yourself or someone you care about.

1
Thinking about gambling constantly — being unable to focus on work, family, or other activities because the mind is constantly preoccupied with gambling.
2
Borrowing money to gamble — using credit cards, borrowing from friends or family, or dipping into emergency savings to fund gambling activity.
3
Concealing gambling activity — lying to a partner, family members, or friends about how much time and money is being spent on gambling.
4
Unable to stop even when wanting to — having tried multiple times to stop or cut back on gambling activity but without success.
5
Neglecting key responsibilities — work, school, childcare, or personal relationships being disrupted due to excessive time spent on gambling.
6
Gambling to escape problems — using gambling as a way to cope with feelings of stress, anxiety, guilt, or other life problems.
7
Wagering is increasing — needing to bet with increasingly larger sums of money to achieve the same level of excitement as before.
8
Feeling restless when not playing — feeling restless, irritable, or distressed when unable to gamble or forced to cut back on gambling activity.
9
Continuously chasing losses — constantly returning to play after a loss in an attempt to recover money that has been lost.

If you recognise two or more any of the above signs in yourself or someone you care about, it may be time to seek professional help. Reaching out to the 60win support team is the first step you can take right now — we are here to help without any judgement.

Self-Assessment Test Self

Answer the following questions honestly. This is not a formal test, but it can help you assess whether your gambling habits are at a healthy level.

Have you ever played longer than you originally planned?
YesNo
Have you ever gambled with money that was meant for other needs?
YesNo
Have you ever hidden your gambling activity from family or friends?
YesNo
Have you ever tried to stop playing but were unable to?
YesNo
Has gambling ever caused problems in your personal or professional relationships?
YesNo
Do you feel the need to bet larger amounts to get the same level of excitement?
YesNo
Have you ever borrowed money or sold assets to fund your gambling?
YesNo

If you answered "Yes" to two or more questions, we encourage you to contact the 60win support team or use the self-control tools available in your account. Professional help is also strongly recommended.

Resources Help

You don't have to face this alone. There are various professional support resources available in Malaysia.

Talian Kasih
Ministry of Women, Family and Community Development

Helpline 15999 — available 24 hours a day, 7 days a week for counselling and referrals to related services.

Gamblers Anonymous Malaysia
Peer Support Group

A 12-step program for problem gambling recovery. Regular meetings held at various locations across Malaysia for community support.

Government Hospitals & Clinics
Psychiatry & Mental Health Unit

The psychiatry unit at your nearest public hospital provides counselling and treatment services for addiction issues, including problem gambling.

60win Support
In-Platform Live Chat

Our team can help you activate self-control tools, manage your account, or refer you to the right support resources.

FAQ — Responsible Gaming

Deposit limits allow you to set the maximum amount of money you can deposit into your 60win account within a given period — daily, weekly or monthly. Once a limit is set, the system will block any additional deposits until that period ends. Limits can be lowered immediately, but to increase a limit, you must wait at least 24 hours as an additional safeguard.

No. Self-exclusion is a decision that cannot be reversed before the set period ends. This is intentional to ensure you have sufficient time to recover. If you have chosen a 6-month exclusion period, you will not be able to access your account for that entire duration under any circumstances. Once the period ends, you will need to contact customer support to reassess your account status.

Yes, completely. All information related to self-exclusion requests, deposit limits, or any self-control tools you activate is confidential and protected under 60win's privacy policy. This information will not be shared with any third party without your consent, except as required by law.

Any balance in your account at the time self-exclusion is activated will be processed for withdrawal to your original payment method. This process typically takes 3–5 business days. You will receive an email notification once the withdrawal has been successfully processed. During the exclusion period, no new transactions can be made.

Early warning signs to watch for include: spending beyond your set budget, playing longer than planned, feeling uncomfortable or restless when not playing, and hiding gambling activity from loved ones. If you find yourself recognising any of these signs, use our self-assessment tool or contact the 60win support team for further guidance.

Absolutely not. 60win is a platform exclusively for individuals aged 18 and above. We carry out a strict KYC (Know Your Customer) verification process during registration and conduct periodic checks to ensure no underage users can access the platform. Any account found to be registered with false information regarding age will be closed immediately and all funds will be forfeited.
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Start Your Gaming Journey Responsibly

Join 60win today and enjoy a safe, responsible and exciting gaming experience. Our self-control tools are always available for you to use at any time.

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